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Thread: Problems with photos

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  1. #1
    Join Date
    Apr 2009
    Location
    Georgia
    Posts
    15,302

    Default Problems with photos

    Just wanted to let everybody know that we’re experiencing a temporary issue with photos. Some people are having trouble uploading pictures, and also the cover pages of albums are messed up, with the photos appearing skinny and misshapen.

    But don’t worry — we’ll be working on fixing this ASAP!

    Marianne

  2. #2
    Join Date
    Jan 2016
    Location
    Glen Cove, NY
    Posts
    1,942

    Default Re: Problems with photos

    I noticed that yesterday!
    Joan, mom to my Angel Lena, Angel Gable, Angel Phoenix, Angel Doree, Cooper, Sibble, and now Raina.

  3. #3
    Join Date
    Feb 2019
    Location
    Spring Valley, Il
    Posts
    178

    Default Re: Problems with photos

    Hi Everyone, Just tried to upload some pics of Gracie and one of them was sideways and I don't even know if they landed in her album or not. Sorry for being such a pain. Blessing to all. Karen

  4. #4
    Join Date
    Apr 2009
    Location
    York, PA.
    Posts
    11,043

    Default Re: Problems with photos

    Quote Originally Posted by Katy1 View Post
    Hi Everyone, Just tried to upload some pics of Gracie and one of them was sideways and I don't even know if they landed in her album or not. Sorry for being such a pain. Blessing to all. Karen
    I went to your profile page and didn't see an album created for photos, so you would need to do that before uploading any pictures.

  5. #5
    Join Date
    Apr 2009
    Location
    Georgia
    Posts
    15,302

    Default Re: Problems with photos

    I don’t see an album, either. One thought, though — when creating albums, you have the option of selecting a public or a private viewing option. The private option means you have to specifically identify the members to whom you want to give permission to see your album. If you have indeed already created an album, click on “Edit Album” and double-check which viewing option is enabled. Generally, folks want the public option to be in force.

    As far as photos loading sideways, sometimes this just happens based on the configuration of the original photo. Unfortunately, I’m not aware of any way to alter this :-(.

  6. #6
    Join Date
    Feb 2019
    Location
    Spring Valley, Il
    Posts
    178

    Default Re: Problems with photos

    Wow, I am just one big problem today! I’ll try again and see what happens. Thanks.

  7. #7
    Join Date
    Jan 2016
    Location
    Glen Cove, NY
    Posts
    1,942

    Default Re: Problems with photos

    The albums have not looked right for a long time now, and I haven't been able to upload any.
    Joan, mom to my Angel Lena, Angel Gable, Angel Phoenix, Angel Doree, Cooper, Sibble, and now Raina.

  8. #8
    Join Date
    Apr 2009
    Location
    York, PA.
    Posts
    11,043

    Default Re: Problems with photos

    Karen,

    I still don't see an album on your profile page. Did you create an album?

  9. #9
    Join Date
    Apr 2009
    Location
    York, PA.
    Posts
    11,043

    Default Re: Problems with photos

    Picture size is limited to 600 pixels X 600 pixels, so if the picture is larger than that it will need to be resized. I use Microsoft's program called "paint" to resize my photos.

  10. #10
    Join Date
    Feb 2019
    Location
    Spring Valley, Il
    Posts
    178

    Default Re: Problems with photos

    I resized my photos to the thumbnail size,whatever that is, and they uploaded somewhere. When I view my profile I can see a photo album called ‘“Gracie” but when I try to open it there are no photos. It’s probably “operator error” but I haven’t had time. Thanks for all the advice and I ‘ll try again when I have some time for that. Blessings.Karen
    Last edited by Katy1; 05-11-2019 at 01:58 AM.

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