Natural Balance Sweet Potato & Chicken Dry Dog Food voluntary recall

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06-19-2010, 06:02 PM
acushdogsmom

Natural Balance Sweet Potato & Chicken Dry Dog Food voluntary recall

http://www.fda.gov/Safety/Recalls/ucm216298.htm

Quote:

FOR IMMEDIATE RELEASE -- June 18, 2010 - Natural Balance Pet Foods, Inc., of Pacoima, CA, announces a voluntary recall of Natural Balance Sweet Potato & Chicken Dry Dog Food with the "Best By" date of June 17, 2011, in 5-lb. and 28-lb. bags because it has the potential to be contaminated with Salmonella.

No illnesses have been reported to date. The recall notification is being issued out of an abundance of caution based on an isolated instance in which a product sample with a "Best By" date of June 17, 2011, had a positive result for Salmonella in a random sample test conducted by the U.S. Food and Drug Administration. This product was originally manufactured on December 17, 2009, and is the only Natural Balance product being recalled.

Salmonella can affect animals and there is a risk to humans from handling contaminated pet products. People handling dry pet food can become infected with Salmonella, especially if they have not thoroughly washed their hands after having contact with surfaces exposed to this product. This product was manufactured on December 17, 2009.

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments including arterial infections, endocarditis, arthritis, muscle pain, eye irritation and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Some pets will have only decreased appetite, fever and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

Recalled products were only distributed in pet specialty stores in the states of Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming.

The only product affected by the recall is the Sweet Potato & Chicken Dry Dog Food with the "Best By" date of June 17, 2011
06-19-2010, 06:06 PM
acushdogsmom

Re: Natural Balance Sweet Potato & Chicken Dry Dog Food voluntary recall

http://www.naturalbalanceinc.com/let...president.html

Quote:

June 18, 2010

Dear Natural Balance Family,

My name is Joey Herrick, and I’m the President of Natural Balance Pet Foods. My wife and I started the company 22 years ago and began by delivering to stores and rescues out of our family car. Over the years, we have been fortunate enough to have Natural Balance become a highly respected company, known for great products and working with the best pet food distributors and stores in the business. That’s why it pains me to have to talk about a recall.

Our 5 lb. and 28 lb. Sweet Potato & Chicken Dry Dog food, manufactured on December 17, 2009 with a “Best By” date of June 17, 2011 is being voluntarily recalled. A random sampling of this product tested positive for Salmonella by the FDA. In my mind, I asked, “How can this happen? I spent over $900,000 putting in our laboratory to test our products before we release them.” We tested samples from the production run when it was manufactured six months ago, and the results came back negative.

Upon hearing from the FDA, I immediately went to our Director of Customer Service, a licensed Registered Veterinary Technician, to check call logs for any complaints with this product. Our Customer Service department closely tracks and monitors complaints for any potential issues; and I heard no reports in our weekly meetings, so I was not surprised when I found we did not have a single complaint about this product. Next, I immediately pulled the retention samples for this product to be sent to an independent third party laboratory. The samples were sent to Zoologix, a laboratory that does real-time PCR testing, the most sensitive type of testing for Salmonella. Those test results also came back negative (CLICK HERE to see results). I reported our test results and call logs to the FDA, but due to the positive result they had found, they recommended a recall.

I am sure your dogs are like my dogs — they sleep on our beds, they watch TV with us and if they are lucky enough, they come to work with us. This is why we are following the FDA’s recommendation and issuing a voluntary recall. Since we have not had any complaints on this product and it was manufactured six months ago, I expect that most of it has already been consumed. If there are any bags in your cupboards, please take them back to the store you shop at for a full refund.

Not all states are affected. The following is a list of those states that are included in the voluntary recall: Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming.

I believe that we are the only pet food company that has built an in-house lab as an added check and gives you the test results in real time on our website. We hold the finished product in our warehouses for two to three days, until that testing is completed. We only release product to be shipped when the testing is negative.

No testing protocol is perfect, but the alternative is not testing at all. That wouldn’t work for me. I wouldn’t be able to sleep at night knowing we aren’t testing every product before it goes out, to help make sure our products are the best in the business. Any testing is much safer for you and your pets than the alternative, which is not testing at all.

Our goal is to have the best and safest pet food on the market. I don’t believe there is a better or safer product than Natural Balance Pet Food. Yes, we had an isolated incident, but we are continually testing our products and making the results available to you. I am proud of our laboratory and will be adding more layers of testing as a result of this recall. We have added over a half dozen significant improvements over the last three years, and remain committed to the safety of our products, and the pets that enjoy them. Our commitment is the same today as it was 22 years ago, to make the best pet food in the business.

If you have any questions, please do not hesitate to contact us at (800) 829-4493, or info@naturalbalanceinc.com
06-19-2010, 06:06 PM
acushdogsmom

Re: Natural Balance Sweet Potato & Chicken Dry Dog Food voluntary recall

http://www.naturalbalanceinc.com/SPCH/FAQ.html

Quote:

Natural Balance Pet Foods Sweet Potato & Chicken Dry Dog Food Voluntary Recall FAQ’s:

1. Why was your Sweet Potato & Chicken Dry Dog Food recalled?

A random sampling by the FDA of the Sweet Potato & Chicken Dry Dog Formula tested positive for Salmonella. Only the 5 lb. and 28 lb. Sweet Potato & Chicken Dry Dog food, manufactured on December 17, 2009 with a “Best By” date of June 17, 2011 is being voluntarily recalled. Both our lab tests and independent third party lab tests were negative for Salmonella. We have not received a single customer complaint regarding this particular product even though it has been out on store shelves for 6 months.

From the moment we received news from the FDA, Natural Balance acted immediately to notify retailers to remove any remaining product from this single production run. We have re-tested our retention samples from various time stamps in this production run, and continue to obtain negative results for Salmonella. At the recommendation of the FDA due to their positive result, we issued a voluntary recall in the best interest of our customers and their pets.

2. What products were voluntarily recalled?

28 lb. Sweet Potato & Chicken Dry Dog Formula
Production Code: NBJ1202D2NLGA
Best Before Date: 17/Jun/11

5 lb. Sweet Potato & Chicken Dry Dog Formula
Production Code: NBJ1202LDAR
Best Before Date: 17/Jun/11

*Not all states are affected. The following is a list of those states that are included:
Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wisconsin and Wyoming.

No other production codes and/or “Best By” dates have been recalled.

(CLICK HERE FOR INSTRUCTIONS ON HOW TO READ A “BEST BY” DATE)

3. What should I do if I have a 5 lb. or 28 lb. bag of Sweet Potato & Chicken Dry Dog Formula with a “Best By” date of June 17, 2011?

Customers with Sweet Potato & Chicken Dry Dog Food in 5lb. and 28lb. bags with a “Best By” date of June 17, 2011 may exchange the product at the location of purchase, or request a refund. If you have any further questions, please do not hesitate to contact us at (800) 829-4493 or info@naturalbalanceinc.com

4. Why didn’t your “Buy with Confidence” program testing catch this?

No testing protocol is perfect, but the alternative is not testing at all. That wouldn’t work for us as a company. Any testing is much safer for you and your pets than the alternative, which is not testing at all. For this particular product in question, not only did our own laboratory receive negative test results for Salmonella, but so did an outside, third-party, independent laboratory (CLICK HERE TO VIEW RESULTS).

5. Have there been any illnesses reported?

As of June 18th, 2010 Natural Balance has not received any complaints regarding this production run. This is a product that was manufactured on December 17, 2009 and has been on store shelves for 6 months, with no reported illnesses.

6. What steps are you taking to prevent this from happening again?

Our goal is to have the best and safest pet food on the market. We believe that there is no better or safer product than Natural Balance Pet Food. Yes, we had an isolated incident, but we are continually testing our products and making the results available to you and constantly improving and evaluating our testing facilities. We are proud of our laboratory and will be adding more layers of testing as a result of this recall. We have added over a half dozen significant improvements over the last three years, and remain committed to the safety of our products, and the pets that enjoy them. Our commitment is the same today as it was 22 years ago-to make the best pet food in the business.

7. What are the symptoms of Salmonella exposure in dogs?

Although clinical disease is uncommon, pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever and vomiting. Some pets will have only decreased appetite, fever and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If your pet has consumed the recalled product and has these symptoms, please contact your veterinarian.

8. What are the symptoms of Salmonella exposure in humans?

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments including arterial infections, endocarditis, arthritis, muscle pain, eye irritation and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.